Customer Success Associate (FinTech/Lending) at Black Pen Recruitment Full Time

Job Title: Customer Success Associate (FinTech/Lending)

Location: Lagos
Job Type: Remote | Full-time
Industry: Financial Services

Responsibilities 

• Educating customers on our client’s platforms, product, and service offerings
• Interact with customers to offer recurring and new products upon completion of their prior loan agreement
• Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
• Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems
• Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management
• Investigating customer issues and working with other departments as needed to resolve issues promptly.
• Write customer help guides and documentation

Requirements

• Minimum of 3 years relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.
• Flexible and adaptable or working in a high-growth and fast-paced organization.
• Excellent written and verbal communication skills are required
• Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization
• Motivated, organized, and must pay attention to details
• Creative and innovative problem solver
• Comfortable working in a fast-paced environment
• Knowledge and experience of working in the financial services industry
• Experience using a CRM and customer service tools
• Computer literacy with the ability to learn new tools and applications quickly
• Positive, enthusiastic, and a self-starter who embraces responsibility and can manage their own time
• Target driven to ensure customers receive fast resolution while maintaining high-quality service delivery.

Salary
Salary + Benefits

Application Closing Date
Not Specified.