Customer Service Officer at Beebeejump International Limited Full Time

Job Title: Customer Service Officer

Location: Ojodu, Lagos
Employment Type: Full-time
Work schedule: 4 days a week (8.30am – 7.30pm)

Job Description

• Are you looking to begin a career in Customer service? We are currently recruiting smart and active customer service agents to join our team.
• The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum OND, HND, BSc in any related course
• 0 – 1 year customer service work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Salary
N50,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.