Brand Community Manager at Apex Network Limited Full Time

Job Title: Brand Community Manager

Location: Lagos
Job type: Full-Time
Department: Brands & Marketing

Job Description

• If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
• The ideal Community Manager has exceptional oral and written communication skills.
• They have the ability to develop engaging and unique content.
• You should be a ‘people person’ with great customer service skills.
• You should also possess the ability to moderate community conversations, both online and offline.
• Ultimately, you will act as the face and voice of our brand and the management of all community communication.

Responsibilities

• Ensure that communication and social media campaigns align with marketing strategies
• Provide engaging content in a variety of forms, such as text, image, and video, for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in community building and brand awareness boosting events.
• Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
• Liaise with Development and Sales departments to keep up-to-date on new features and products
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay informed on trends in digital technology.

Requirements

• Candidates should possess a B.Sc Degree in Marketing or a relevant field with relevant work experience.
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
• Excellent verbal communication and writing skills
• Hands on experience with brand management through social media
• Monitor website traffic and customer engagement through metrics, and be able to interpret those metrics.
• Knowledge of online channels of marketing and marketing practices
• Attention to detail and ability to multitask.

Application Closing Date
Not Specified.