NOC Engineer at Alfred and Victoria Associates Full Time

Job Title: NOC Engineer

Location: Lekki, Phase 1, Lagos
Employment Type: Full-time

Job Description

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Qualifications

• BSc/HND in Computer Science/ Engineering or other related Course
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Skills:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Knowledgeable to Manage Cisco switches
• Interested candidates must be able to work on a 24/7 shift Rotation.

Application Closing Date
Not specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.