Apply as Service Delivery Supervisor at Alfred & Victoria Associates Full Time

Job Title: Service Delivery Supervisor

Location: Lagos

Job Description

• We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Supervise and coordinate the Service Delivery Team by managing and monitoring. schedules, supervising and filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and Handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the salesperson and clients.
• Monitor the team’s progress, identify shortcomings and propose’ improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team.

Requirements

• BSc /BA in business administration or relevant field; certification in sales or marketing will be’ an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator’ in the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal’ communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with a high level of dedication.
• Should be able to handle and supervise large projects for installations.

Demand on the Job:

• Candidates must have ISP experience!

Salary

• Very attractive.

Application Closing Date
Wednesday, 7th October, 2020 by 3pm.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

Note: Any application received after the closing date will be automatically rejected