Professional Service Engineer at Alfred and Victoria Associates Full Time

Job Title: Professional Service Engineer

Location: Lagos

Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

Core Competencies

• Good communication and customer service skills.
• Good knowledge of networking technologies – TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.

Salary
Very attractive.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send tailored CV to: [email protected] using the job title as the subject of the mail.

Note: Any application received after the deadline will be automatically rejected.