Front Desk Officer at Afconrecruit Limited Full Time NEW

Job Title: Front Desk Officer

Location: Mainland, Lagos
Job type: Full-time

Job Summary

• We are looking for a well-presented and customer-oriented Front Desk Officer to be the first point of contact for clients and visitors at our automotive company.
• The ideal candidate will handle front office operations, greet customers, manage phone calls, and ensure a welcoming and professional atmosphere at the reception area.
• This role is vital in creating a positive first impression and supporting overall customer satisfaction.

Key Responsibilities

• Greet and welcome walk-in customers and visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls or route them to the appropriate departments.
• Provide basic information to customers about the company’s services, vehicle models, and service offerings.
• Schedule customer appointments for sales representatives or service advisors.
• Maintain a tidy and organized reception area.
• Manage the reception logbook and maintain visitor records.
• Receive, sort, and distribute incoming mail and deliveries.
• Support administrative tasks such as filing, data entry, and customer record updates.
• Coordinate with other departments to ensure seamless customer service.
• Ensure compliance with security and safety protocols at the front desk.

Requirements

• OND / HND / B.sc degree; additional certification in Office Management is a plus.
• 1–4 years of experience in a front desk or customer service role, preferably in the automotive or retail sector.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a welcoming demeanor.
• Proficient in Microsoft Office Suite and office equipment (e.g., printers, phone systems).
• Ability to multitask and work under minimal supervision.
• Professional appearance and positive attitude.

Preferred Skills:

• Familiarity with automotive terminology or dealership operations.
• Experience handling CRM or appointment scheduling software.

Application Closing Date
Not Specified.