Customer Service Executive at 7Eleven Consultancy Services Full Time

7Eleven Consultancy Services is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Executive. interested and qualified applicants can apply via the details below7Eleven Consultancy services is a company that runs a full HR services but in a consulting role. Such services are recruitment, organisation development, payroll management, training, etc.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.