Nigerias’ famous retail store is inviting all qualified applicants for recruitment into the various position. Are you interested in working with Nigerias’ biggest online retail company? If yes, then read up the rest of the details below this post.

Jumia – Nigeria’s No.1 Online Retailer ➜Shop electronics, phones, books, fashion & more online✓ Huge selection✓ Top brands✓ Enjoy the best prices!Jumia Nigeria Graduate And Experienced Recruitment - 7 Positions

We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

Jumia is recruiting to fill the below positions:

    • Graduate Customer Service Agent

As a Customer Service Agent you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.

Your areas of responsibility include:

  • Assisting selling processes for our customers and generating additional Sales
  • Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
  • Performing phone conversations with customers to answer their questions, provide information and advise them.
  • Handling special requests and complaints of customers
  • Collecting and storing useful data within our backend system
  • Ensuring follow up through emails, phone or any required means.

Qualifications and Requirements

  • Customer Service experience.
  • Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
  • Ability to foster and maintain relationships with individuals.
  • Excellent negotiation skills and strong communication skills – proven results with key decision makers
  • Willingness to work well in a team
  • A large network (friends, family, contacts etc.)
  • Bachelor Degree
    • Graduate SWAT Team

The SWAT team is a new team we are putting together in order to help Jumia tackle its biggest and most complex opportunities, on a project mode, under the direct supervision of Jumia’s most senior executives (CEOs, MDs and VPs). The motto of this team is “impact”, and the SWAT team is expected to fuel and set the pace of change at Jumia in every department.

The SWAT team will be involved anywhere a group of talented and hard-working individuals will be needed to capture the massive opportunities Nigeria has to offer. It is staffed with a group of high potential individuals whose ambition is to take Jumia to ever higher heights. It requires drive, entrepreneurial mindset, great analytical rigor and a strong people sense. It is an amazing opportunity to develop quickly a very versatile set of skills ; get exposure to multiple functions in order to grow later on to a high-level managerial position within Jumia in Africa.

Examples of SWAT Team projects

–>Renegotiating payment terms with our suppliers
–>Streamlining the key “time-to-online” processes
–>Support the operational implementation of an ERP
–>Redefining our pricing strategy per category
–>Lead the company-wide project to improve customer satisfaction
–>Enhance route planning processes of our own-fleet delivery
–>Build a performance management system for our sales forces

Candidate qualifications and requirements

–>1 to 4 years’ experience (internship included) in a consulting / audit firm, or in an FMCG
–>Very solid problem solving and analytical skills
–>Strong ability to communicate effectively with various internal stakeholders, as well as with Jumia top executive level
–>Drive and entrepreneurial mindset, hands-on attitude required to bring maximum impact
–>Experience in Africa / Nigeria is a plus

What we offer

–>A unique education in working in a leading company in a new industry in Nigeria and Africa.
–>Become part of a highly professional and dynamic team working around the world.
–>An attractive salary package.
–>An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    • Maintenance Manager

The Maintenance Manager of Jumia Nigeria is responsible for performing repair work and installations, rebuilding and overhauling of machines and equipment.

Your areas of responsibility include:

  • Make sure everything in the warehouse is fixed and usable
  • Fix any kind of infrastructure/equipment problem in the warehouse autonomously
  • Repair any kind of problem immediately and proactively, without or with limited supervision
  • Manage contracting work ensuring all the objectives are met in the agreed deadline and budget
  • Initiates, implements, and manages the warehouse maintenance program based on best practices in the industry, with an emphasis on planning/scheduling and preventive/predictive maintenance.
  • Troubleshoots and diagnoses any problems with warehouse infrastructure
  • Determines need for repairs and makes repairs and adjustments necessary to warehouse functioning.
  • Performs repair and maintenance work on all systems of machinery and equipment
  • Assigns work, instructs and supervises contractors or own staff performing maintenance work.
  • Troubleshoots electrical problems.
  • Obtains materials, tools and supplies for department as needed.
  • Performs clean-up and general housekeeping duties for Jumia Warehouse.
  • Uses proper material handling equipment as required for the safe lifting and moving of equipment
  • Maintains constant watch for any safety problem or possible unsafe work practice so as to work in the most safe, accident-free manner possible.
  • Maintains a clean, organized and safe work area.
  • Performs other functions and duties as assigned or necessary.

Preferred Experience
Extensive experience in warehouse or plant maintenance gained at third party logistics provider, FMCG, conglomerate or other well-established company with national and international presence.

Qualifications and Requirements

  • Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
  • Bachelor’s degree in a related field
  • Show attention to detail and the ability to follow processes and procedures 100% accurately.
  • The ability to concentrate on a task over a period of time without being distracted.
  • Should have the ability to work within set timelines in a constantly innovative workplace.
    • Graduate Dispatcher

As a Dispatcher you will work directly with and report to the Dispatch Manager to schedule and dispatch drivers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.

Your areas of responsibility include:

  • Relay work orders, messages, and information to or from supervisors, and field inspectors.
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
  • Prepare daily work and run schedules.
  • Receive and reconcile drivers and goods for delivery.
  • Oversee all communications within specifically assigned territories.
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
  • Prepare and report 3PL contract based on QCDP (Quality, Cost, Delivery and Productivity)
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Qualifications and Requirements

  • Bachelor’s Degree and Minimum of 1 year experience in supply chain and 6 months experience in Operations.
  • Have a customer-centric attitude with the ability to prioritize tasks.
  • Show attention to detail and the ability to follow processes and procedures 100% accurately.
  • The ability to concentrate on a task over a period of time without being distracted.
  • Should have the ability to work within set timelines in a constantly innovative workplace.
  • Can work with less supervision.
  • The preferred candidate must be willing to run on shift (particularly night shift).
  • Good understanding of the English language, both written and verbal.
  • Strong analytical skills.
  • Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
  • Candidates should be familiar with use of MS Word, MS Excel and MS Outlook.
  • More Positions available below: (Check Homepage of www.loadedvilla.com for more details.
  • HR Office Assistant
  • Graduate HR Recruitment Associate
  • B2B2C Sales Associate

What we offer

  • A unique education in working in a leading company in a new industry in Nigeria and Africa.
  • Become part of a highly professional and dynamic team working around the world.
  • An attractive salary package.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How To Apply For Jumia Recruitment

Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with subject line YOUR NAME_POSITION e.g. Michael Johnson_Maintenance Manager to: [email protected]

Application Deadline Date
17th October, 2104.

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