Ericson is currently hiring interested and qualified applicants for the job position of “Head Of Operations.” Loadedvillites please do not fail to apply. Below are the details of the current Job listings at Ericson Nigeria.

Job Insider

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Ericson Nigeria Recruitment
Ericson Nigeria Recruitment

Below are the various responsibilities of the Head Of Operations

  • Full responsibility for Managed Services Organization in the unit within the CU
  • Meeting the contracted KPI’s in the designated geographical circle/area
  • CU level organisation consisting of Field Operations a, LNOC and GSC governance
  • Customer Satisfaction in the designated geographical circle/area
  • 1st Level of escalation for customer complaints and major network incidents
  • Regular customer meetings and regional performance review
  • Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.
  • Analyze structural problems in the networks, set improvement plans and follow up
  • Management of budget, corrective actions and follow ups
  • Implementation of the Network Change Plans
  • Own ,conduct and follow up 3PP governance and managemen

Education & Expertise Requirements

  • Bachelor of engineering / Masters degree
  • Professional/Technical Competence
  • Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
  • Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
  • Contract Execution
  • Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
  • Multi-Cultural Awareness
  • International Mobility willingness to relocate globally

Skill and Experience

  • At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:
  • Technical & Operational Management
  • Financial & Business Management
  • Customer Relationship & Business Development
  • Leadership & Change Management

Application Procedure

Application can be completed on there official website at Ericson Nigeria Recruitment Portal

Deadline: Not Stated

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