Client Account Executive at Choice Talents NG Full Time

Choice Talents NG is currently looking for a client account executive for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Client Account Executive
Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints and records details of actions taken.
• Maintains a comprehensive customer data base.
• Ensures that all required customer meetings are scheduled, attended and documented.
• Analyses and documents loss of clients.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Survey.
• Ensures strict compliance with the Company’s Policies & Procedures.
• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
• Checking customer’s credit situation.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company’s policies.
• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
• Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

Requirements

• HND / BSc in Marketing or related field
• Over 5 years client account or relationship management roles
• Interpersonal and Communication Skills
• Attention to detail and accuracy
• Adaptability and accountability skills

Salary
N230,000 – N250,000 monthly.

Application Closing Date
28th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.