ADM Delivery Manager (Mobile Financial Services) at Phillips Outsourcing Services Nigeria Limited Full Time

Job Title: ADM Delivery Manager (Mobile Financial Services)

Location: Lagos

Responsibilities & Tasks

• Establish and Maintain demand management SLAs
• Own and manage demand management planning and delivery.
• Continuously manage contractual requirements towards own organization
• Handover deliverables to operations
• Keep track of schedule, internal and 3pp dependencies through demand management tool
• Own and manage escalation
• Collect requirements, define scope, define plan and sequence of activities
• Report performance and quality metrics aligned with quality plan
• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance
• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.
• Single point of escalation towards the MA and SA for support post sales
• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer
• EWP 3PPs Management if required as part of demand management delivery
• Accountable Audit Management (External & Internal)
• Secure SLA/KPI fulfillment
• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.
• Team management located onsite as well as Global Centers.

Key Qualifications

• University Degree in Technology or Economics, preferably MSC, MBA or equivalent
• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years
• Experience in E-Wallets or payment solutions 3+ years
• Proven knowledge of PMP, PgMP and ITIL best practices
• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Excellent communication skills in written and spoken French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development.

Application Closing Date
31st December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.