Team Lead, Web Payments at United Bank for Africa Plc (UBA) Full Time

Job Title: Team Lead, Web Payments

Location: Nigeria

Job Objective(s)

• The Team Lead, Web Payment has full profit and loss (P&L) accountability for the product and is responsible for driving the performance of online payments business across the group.
• The Team Lead, Web Payment would be required to work with multiple stakeholders; both internal and external to ensure online merchants enjoy a seamless experience using the UBA payments gateways.
• The Team Lead, Web Payment would be required to come up unique strategies to target local and international merchants and provide project support during the integration set-up, testing and go-live phase.
• He/she would be responsible for providing trainings and capacity enhancement tools that would foster knowledge and skill development amongst the various business drivers and online merchants.
• The product manager would be responsible for implementing appropriate pricing mechanisms that would ensure the product remains competitive and profitable in the market.

Duties & Responsibilities

• To provide supervisory function over the Web Services Team across the group; in terms of product development, support business objectives and sales activities in order to meet budget.
• Have oversight of WEB operations as it affects customer experience. E.g. (Timely management of Chargeback disputes, Settlement/Reconciliation).
• Manage WEB integration and Product roll-out.
• Coordinate with card schemes on Fintech /Aggregator Integrations.
• Ensure risk & control procedures applies to all Web Merchant Onboarding.
• Ensure fraud rates and dispute are below card scheme threshold levels.
• Develop WEB that will support the country businesses.
• Conduct regular training to digital officers on WEB Business and Risk Management.
• Ensure WEB Business is profitable.
• Ensure 100% activity ratio.
• Optimize all supporting infrastructure for the best customer experience.
• Continuously monitor UBA performance against other banks across the countries.
• Ensure UBA is number 1 or 2 in every country.
• Timely execution of all projects on products, from Audit, control and other governing departments.
• Continuous execution of innovative products and services.
• Identify possible and emerging risks and mitigate them.
• Ensure regulatory compliance.
• Ensure compliance to group policies and guidelines in terms of new products approval.

Knowledge & Skills Required

• First Degree in any relevant field
• Minimum of 5 years work experience required
• Masters and/or other professional qualification will be an added advantage
• Professional Qualifications would be an added benefit.

Application Closing Date