Team Member, Middleware Management at United Bank for Africa Plc (UBA) Full Time

Job Title: Team Member, Middleware Management

Location: Nigeria

Job Objective(s)

• To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.
• Proactive routine maintenance of application servers (ESB).

Duties & Responsibilities

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
• Routine housekeeping – Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
• Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.
• Ensure the platforms are up and functional at all times.
• Ensure all user platforms are optimized and functioning optimally.
• Escalate all issues to the team lead in a timely and explicit manner.
• Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
• Ensure the timely development and deployment of innovative solutions for the unit.
• Ensure that vendor related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.
• Monitor fraud prevention solutions across all applications deployed on the middleware applications.
• Weekly Review and reporting of projects, Issues and collection mandates.
• Group Digital Banking Monthly Performance Report.
• Group Digital Banking Monthly Channel Adoption Report.
• Review daily transaction status reports to identify reasons for failures and ways to avoid them.
• Provide AD HOC reports when required.
• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
• Monitor middleware systems to ensure high availability and 100% uptime.
• To ensure all routine/periodic housekeeping functions are carried out when due.
• Vendor Management – Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
• Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
• Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.
• Ability to meet deadlines and manage multiple, dynamic priorities.

Minimum Educational Qualification

• First Degree in any IT-related field.
• Minimum of 3 years work experience required

Knowledge & Skills Required:

• Hands-on experience working in an applications production support/application development environment.
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
• Understand how to support applications ran on ESB environment.
• Trend monitoring for transactions performed on major applications hosted on the middleware platform.
• Strong UNIX/Linux, AIX operating system administration.
• Collaborative skills: Ability to work with cross-functional teams.
• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations.
• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.
• Firm Grasp of Structured Query Language (SQL).
• Customer experience and issue resolution.
• Excellent leadership skills.
• Interpersonal relationship management.

Application Closing Date
23rd December, 2022.