Client Service / Operations Liaison Officer at Norrenberger Financial Group Full Time

Job Title: Client Service / Operations Liaison Officer

Location: Lagos
Employment Type: Full-time

Job Description

• As a Client Service Officer, you will be responsible for creating an exceptional experience for customers and ensuring prompt resolution of complaints and inquiries.

You will also:

• Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
• Develop and maintain client portfolios through regular calls and physical interactions, as needed
• Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
• Inform customer about problems (system failures, market issues) and provide regular resolution updates Escalate customer feedback, processing delays and errors appropriately
• Maintain knowledge of new market and regulatory requirements affecting client portfolio / base
• Take ownership of customers’ issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.

Requirements

• First Degree in Business Administration or a related course
• Minimum of five (5) years’ experience in Client Service Management
• Financial Services industry experience preferred.

Application Closing Date
18th November, 2022.

Method of Application
Interested and qualified candidates should send their Application to: [email protected] using the Job Title as the subject of the mail.