Technical Support Engineer at PiggyTech Global Limited (PiggyVest) Full Time

PiggyTech Global Limited (PiggyVest) is currently seeking for application from qualified applicants to fill the vacant position of Technical Support Engineer. interested and qualified applicants can apply via the details below

PiggyTech Global Limited (“PiggyVest”) is a financial service company that helps customers achieve financial freedom through responsible savings and on-the-go investment. PiggyVest is the largest online savings and investing platform in Nigeria. With a growing user base of over 1.2 million customers, PiggyVest is growing its suite of innovative products to further help people better at financial management and planning.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos, Nigeria
Job Type: Full-time
Level: Associate
Department: Engineering

About the Technical Support Engineer Role

• We are looking to hire a dedicated Technical Support Engineer to ensure our customers technical queries are resolved promptly.
• In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the engineering team.
• To ensure success in this role, you should exhibit extensive experience in providing technical support to customers in a fast-paced setting.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve hardware, networking, and software issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Respond to technical support tickets.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.
• Attend meetings with providers to analyze, troubleshoot and diagnose problems
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications within the company
• Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer or software troubleshooting and usage.
• Act as the initial point of contact for all computer, software, hardware, provider, and system-related concerns from users or other employees.
• Proposing simple and effective solutions.
• Providing basic software training.

Requirements

• At least 2 years experience in Customer service.
• 1 year Engineering experience.
• Good knowledge of Engineering concepts.

Benefits

• PiggyVest is a flexible employer.
• Competitive salary and attractive benefits.

Application Closing Date
Not Specified.

Note: Equal opportunity: We strive to be an equal opportunities employer (EoE), and commitment to this process will be expected. Our workplace is diverse, and we model this after our culture of openness and collaboration. We prohibit all forms of discrimination and harassment of any kind.