Head, Banking Operations at Workforce Group Full Time

Job Title: Head, Banking Operations

Location: Lagos
Employment Type: Full Time

Role Summary

• The Head, Banking Operations will direct and oversee the operations unit of the bank, ensure efficient delivery of all payment related services to customers.
• He/She will also develop short- and long-term payment operations strategies and tactical plans that align with, and support, the bank’s operating model.

Key Responsibilities

• Develop the banking operations framework, manage, and lead the payment operations team.
• Design, develop and keep updated the bank’s operations manual and ensure compliance to all operational guidelines, processes and procedures.
• Ensure effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
• Champion the re-engineering of business processes to improve customer service, cost effectiveness and controls.
• Ensure transaction processing are in line with policies and procedures and the accuracy of customer data and transactions through management of authorization levels and access rights.
• Provide effective and efficient report of operations activities to management for analysis and decision making.
• Collaborate actively with customer operations to ensure seamless turnaround on customer disputes.
• Liaise with external stakeholders to ensure prompt transaction reconciliation, settlement, and dispute resolution.
• Collaborate across multiple departments to review bank-wide policies and decisions that have a direct impact on operations.

Qualifications

• A First Degree or its equivalent in any discipline from a reputable institution
• Relevant professional certifications
• Minimum of 10 years post graduate work experience in which 8 years must have been in a Banking Operations function within the financial services industry.

Experience Requirements:

• Good financial and commercial acumen.
• Strong knowledge of banking procedures and policies
• Ability to translate regulatory requirements into operational plans and actions.
• Demonstrated ability leveraging technology as a key enabler to enhance productivity and decision support
• Proven experience leading and managing a sizeable team
• Ability to deliver on set targets and achieve demonstrative results in line with the organisations strategic aspirations
• Strategic thinker with high level of commercial acumen
• Excellent interpersonal and presentation skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
• Strong influencing and negotiation skills with the ability to engage with others to achieve positive results
• Strong leadership, supervisory, coaching, mentoring and people management skills
• Resilient and focused go-getter with the exposure to best practices
• Excellent analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality.

Skill Requirements:

• Presentation Skill, Negotiation Skill, Management Skill, Analytical And Problem-solving Skill, Customer Service, Problem-solving Skill, Banking, Leadership, Excel, People Management, Decision Making.

Application Closing Date
Not Specified.