Customer Service Agent at Beebeejump International Limited Full Time

Job Title: Customer Service Agent

Location: Ojodu, Lagos
Employment Type: Full-time

Job Description

• We are looking for smart and active Hausa-speaking customer service agents to join our team.
• The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum OND, HND, B.Sc in any related course
• At least 1 year of relevant work experience
• Must be very fluent in speaking the Hausa language
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs

Benefits of Working with Beebeejump

• A great place to learn, and get trained
• Amazing and talented teammates to work with
• Structured work environment
• As a customer service agent you get to earn more incentives, outside your monthly pay.

Salary
N60,000 Monthly.

Application Closing Date
1st September, 2022.

Method of Application
Interested and qualified candidates should send their Application and CV to: [email protected] using the Job Title as the subject of the email