Team Member, Channel Switching Services at United Bank for Africa Plc (UBA) Full Time

United Bank for Africa Plc (UBA) is currently looking for a channel switching services for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Team Member, Channel Switching Services

Location: Nigeria
Job Type: Permanent

Job Description

• Our ideal candidate must have experience troubleshooting, monitoring, maintenance, and administration of ACI Postilion (Front End Processor) Switch as well as ensure 100% uptime.
• Must be knowledgeable in the card business, e-channel, and payment technologies, and have the ability to analyze card performance reports and monitor transaction patterns to ensure optimal transaction processing.
• Resolve and manage projects on the various card platforms and solutions.

Job Objective(s)

• To manage the bank’s card related applications and ensure 100% uptime.
• Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Responsibilities

• Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
• Assist in installing, testing, and debugging documenting applications using appropriate tools.
• Daily systems check to be carried out and documented.
• Drive compliance with agreed service level agreements with business units and external service providers.
• Holding quarterly meetings with application vendors to review performance and identify areas of improvement.
• Liaise with systems experts/OEMs on Hardware and Software that affect their platforms and its availability.
• Document and maintain operational policies, procedures, and associated training plans for team members.
• Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team.
• Daily backup of all channels must be ensured and also demonstrate and show proof of data restore capability.
• Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
• Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
• Ensure timely development and deployment of innovative solutions for the unit.
• Ensure that vendor related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.
• Identify areas of improvement bothering on products, applications, and services within the team’s support.
• Income and revenue tracking.
• Monitor fraud prevention solutions across all collections and remittance platforms.
• Ensure all income is configured properly at set-up and captured for all Collections and remittance products.
• Analysis of card performance report to study and monitor transaction patterns to ensure optimal transaction processing.
• Provide Performance reporting and analytics (Count. Volume and Revenue).
• Analyse and interpret customer behaviours and patterns to increase retention.
• Daily/weekly regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
• Weekly review and reporting of projects, Issues and collection mandates.
• Group Digital Banking Monthly Card Performance Report.
• Group Digital Banking Monthly Transaction Processing Report.
• Review daily transaction status reports identifying reasons for failures and ways to avoid them.
• Provide AD HOC reports when required.

Qualifications

• A Bachelor’s Degree in an IT-related field.
• A minimum of 3 years of related work experience.

Knowledge & Skills Required:

• Payments industry trends
• Card business and innovation
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
• Trend monitoring for transactions performed on the various card platforms & solutions
• E-Channel/Payment technologies
• Relational Database management
• Relationship Management
• Interpersonal skills
• Strong Oral and Written Communication
• Results orientation
• Stakeholder Management
• Technology Innovation.

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date