Customer Service Agent at Oolu Energy Nigeria Limited Full Time

Oolu Energy Nigeria Limited is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Agent. interested and qualified applicants can apply via the details below

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso , Cameroon, Niger and Nigeria and plans to expand within the region. Our vision is to be a leading energy and financial services provider for millions of customers in developing countries.

Applications are invited from suitably qualified candidates for the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Main Duties / Responsibilities

• Answer incoming calls.
• Work on assigned calls generated on the OOLU Hub
• Manage and resolve customer complaints
• Get payment information from customers and pass on to supervisor for necessary action
• Identify and escalate issues to supervisor
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures using the OOLU Hub
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer/ sales team calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Qualifications and Skills

• University Degree / HND.
• 1 – 2 years of experience in a Customer Service environment.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Knowledge of sales techniques.
• Knowing how to adapt your sales pitch according to the customer’s profile and reactions.

Application Closing Date
Not Specified.

Note

• Read our advice on how to optimize your chances to join us: Recruitment Guidelines / Advice
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