PRO/Communications Officer
Customer Fulfilment Officer at Workforce Group Full Time
Workforce Group is currently looking for a customer fulfilment officer for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Customer Fulfilment Officer
Location:Â Victoria Island, Lagos
Responsibilities
- Managing large amounts of inbound and outbound calls promptly.
- Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
Requirements
- OND, HND, or BSc in any field
- Minimum of 1 year of experience in a call centre or customer service environment.
- Not more than 27 years
- Excellent communication and problem-solving skills.
- Knowledge of customer service telephony and technology.
- Proficient in the usage of Microsoft packages.
- Ability to understand individual differences.
Salary
- N80,000 monthly Net Pay plus HMO and Pension.
Application Closing Date
21st July, 2022.
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