Team Lead, Middleware Management at United Bank for Africa Plc (UBA) Full Time

Job Title: Team Lead, Middleware Management

Location: Lagos
Employment Type: Permanent

Job Objective(s)

• To provide technical support for IBM-ACE, installation, configuration, testing and supporting Issue resolution activities related to the design and functionality of IBM-ACE.)
• Monitor the IBM-ACE environment to ensure high availability and 100% uptime.
• Vendor Management – Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platform and ensure they are stable.
• Team Management- should have experience in quality team-building skills, positive attitude, be detail-oriented, self-motivated and be a good team player.

Responsibilities

• Check logs/email escalations and ensure all issues raised are closed within the SLA, i.e.  issue resolution, enquiries, complaints and re-routing to responsible units where applicable
• Routine housekeeping – Backup of logs periodically (daily, weekly etc.), Clean up space on the servers etc.
• Update Platform Checklist that contains all specific activities on the platform on said dates.
• Ensure deployments are correctly done and completed promptly.
• Ensure the 100% platform availability at all times
• Proactive monitoring of all services, execution groups and Brokers on the IBM-ACE Servers.
• Ensure all Services on the platform are optimised and functioning as designed.
• Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
• Manage all deployments/changes through the Bank’s approved Change Process.
• Ensure that vendor-related projects are monitored strictly to meet set deadlines
• Engage stakeholders to understand requirements when developing solutions for the various units.
• Monitor fraud prevention solutions across all applications deployed on the middleware applications.
• Weekly achievements report
• Weekly Review and reporting of projects and issues.
• Group Digital Banking Monthly Performance Report
• Review daily transaction Performance reports identifying reasons for failures and ways to avoid them
• Provide AD HOC reports when required
• Ensure all Team related issues (Health, resources etc.) are ok and escalate immediately where required
• Ensure strict compliance by the team to all laid out rules and guidelines
• Oversee general activities of the team – weekday/weekend schedules, Leave management, etc.)
• Obtain all necessary approvals required for the team’s optimal performance (Personal and Official)

Qualifications

• Bachelor’s Degree in Computer Science / Engineering, Systems Engineering
• A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance, though not essential.
• Minimum of 7 years’ experience in the banking sector or any related technology field.

Candidate’s Profile:

• Our ideal candidate must have extensive and strong knowledge of applications built on Linux, Unix, AIX and IBM-App Connect Enterprise (ACE) environment.
• A talented and forward-thinking individual who is solution-driven should have extensive experience troubleshooting, monitoring, administration of the IBM-ACE etc., and ensures 100% uptime.
• The prospective candidate must be able to support and manage projects on the IBM-ACE and related applications.
• S/he must be a solution-driven individual should be comfortable with day-to-day IBM-ACE Management activities and thrive with tight deadlines and changing needs. Experience in banking will be an added advantage.

Knowledge & Skills Required:

• Strong UNIX/Linux operating system administration.
• Collaborative skills: Ability to work with cross-functional teams
• Organizational skills: Ability to multi-task, effectively prioritise work and adapt during pressured situations.
• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
• Firm Grasp of Structured Query Language (SQL)
• Customer experience and issue resolution
• Excellent leadership skills
• Interpersonal relationship management
• Proactive and able to work smart on own initiative
• Hands-on experience working in an applications production support/application development environment.
• Project coordination skills, including organising, prioritising and tracking all project phases.
• Trend monitoring for transactions performed on major applications hosted on the IBM-ACE platform.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
25th November, 2022.