Customer Service Representative at Supermart.ng Full Time

Supermart.ng is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative. interested and qualified applicants can apply via the details below

Supermart.ng is the leading online supermarket and grocery delivery service in Nigeria. Order online from over 10,000 groceries and receive same-day delivery. Visit your favorite online food store, Supermart.ng, for the best online same-day delivery shopping in Nigeria.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Profile

• We are searching for smart individuals with a passion to function in the capacity of a customer service representative in our Customer Experience Team.
• The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and able to ensure high return on investment (ROI.) through quality customer service to our customers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests from customers promptly.
• Ensure customer satisfaction and provide professional customer support.
• Manage the flow of customer orders from initiation to delivery
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in the cross-functional initiative
• Ensure sharing of best practices among the team to drive efficiency.

Requirements

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers e.g Ms Excel, Ms Word
• Manage the flow of customer orders from initiation to delivery
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer’s order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in the cross-functional initiative
• Ensure sharing of best practices among the team to drive efficiency.

Why work with Supermart.ng?

• A very unique opportunity to work in a fast-paced, structured and technologically driven environment
• A chance to become part of a high dynamic team growing the ecommerce space in Nigeria
• An opportunity for a personal and professional growth in a fast growing sector.

Application Closing Date
10th August, 2022.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.