IT Support Associate at Jumia Nigeria Full Time

Job Title: IT Support Associate

Location: Lagos
Employment Type: Full-time
Department: Tech – Product Management

Job Objectives

• To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

• Prioritize and respond to I.T incidences via the I.T help Desk.
• Monitor and maintain computer networks.
• Deploying and Configurations of Firewalls, Routers and Switches.
• CCTV Installations, troubleshooting and Repairs.
• Online / Offline / Remote I.T support to staff or clients
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Documentation and verification of I.T assets.
• Testing, evaluating and actively supporting the roll-out of new applications or technologies.
• Set up user’s accounts or profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Providing reports and documentation as required.
• Rapidly establish a good working relationship with colleagues and stakeholders.
• Conduct electrical safety checks on computer equipment.
• Shift and on-call work may be required
• Training of Junior Staff as required.

Qualifications & Requirements

• A University Degree in Computer Science (or similar qualification).
• At least three years experience in a similar Role
• Cisco Certified Network Associate Qualified (CCNA) preferably.
• A technical, logical thought process.
• Problem Solving and people management skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for details

Application Closing Date
Not Specified.