Customer Service Representative at Terrag Inn Full Time

Terrag Inn is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative. interested and qualified applicants can apply via the details below

Terrag Inn, a reputable Hotel in Gbagada, Lagos, is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Location: Gbagada / Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Complete daily check list.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.

Requirements

• HND / OND qualification
• A minimum of 2 years experience.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.