Customer Service Agent at OPay Nigeria Full Time

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Tracking customer experiences across online and offline channels, and touchpoints.
• Collaborating with internal teams to enhance customer experience and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Documenting processes and escalating customer issues, as well as customer compliments and complaints.
• Responding to customer queries in a timely and effective manner, using appropriate communication channels.
• Analyzing customer feedback on products/services and new releases, as well as preparing reports.
• Evaluating customer experience surveys and facilitating improvements
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Gather customer feedback and share with our Product, Sales, and Technology teams.

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Application Closing Date
31st March, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] or [email protected] using the Job Title as the subject of the mail.