Contact Centre / Telesales Agents at Workforce Group (2 Openings) Full Time

Job Title: Contact Centre / Telesales Agent (Hausa / Igbo Speaking)

Locations: Ikeja and Agege – Lagos
Employment Type: Full-time

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• B.Sc or HND qualification with a minimum of 2 years experience in a call center or customer service environment.
• Not More than 28 years
• Applicants must have a good understanding of the Ibo or Hausa languages.
• Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
• Proficient in the usage of Microsoft packages.
• Fluency in the Hausa, Igbo, or Yoruba Language
• Knowledge of customer service telephony and technology.
• Good data entry and typing skills.
• Excellent communication and problem–solving skills.
• Ability to understand individual differences.
• Proficiency in driving Sales will be an added advantage.

Salary
N75,000 monthly net pay plus HMO and Pension.

Application Closing Date
24th March, 2022.