IT Support Manager at Compovine Technologies Limited Full Time

Job Title: IT Support Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage the assigned Computer & Copier Service team members.
• Lead, coach and train team members.
• Develop and implement strategic initiatives for team.
• Be an escalation point of contact to handle issues and involve direct leadership as needed.
• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out.
• Monitor staffing and equipment needs.
• Conduct performance reviews and make compensation decisions.
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations.
• Manage and meet established metrics and team benchmarks.
• Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance.
• Attend required company and departmental meetings.
• Perform other related duties as assigned by Director.

Application Closing Date
31st July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.