Front Desk Officer at Primera MFBank Limited Full Time

Primera MFBank Limited is currently seeking for application from qualified applicants to fill the vacant position of Front Desk Officer. interested and qualified applicants can apply via the details below

Primera Microfinance Bank Limited, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering a suite of financial services to meet the needs of clients.

Applications are invited from suitably qualified candidates for the position below:

Job Title: Front Desk Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Human Capital & Corporate Services

Job Description

• Deliver prompt and professional solutions for customer inquiries via phone, email and one-one communication etc.
• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up customer requests in a timely manner.
• Maintains security by following procedures; monitoring visitors’ logbook and tag
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Work with Human Capital from time to time to assist in Human Capital Operations
• Perform other tasks as assigned by your supervisor/Manager

Qualifications

• Minimum of a B.Sc / HND in any discipline
• 2-3 years relevant experience in a front desk/receptionist position is required preferably in the financial services industry
• Preferred candidates must be customer-centric, young and vibrant.
• Candidate must possess excellent communication skill
• Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Required Skills & Competencies:

• Strong verbal and written communication skills
• Excellent relationship and people management skills
• Self-starter with mature analytical skills and ability to work under pressure.
• Innovative and forward-thinking, with a track record of executing new ideas.

Application Closing Date
28th February, 2022.