Customer Service Officer at Zilt Investment Limited Full Time

Job Title: Customer Service Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Duties and Responsibilities

• Greet, communicate with and welcome clients
• Answer all customer’s questions and address complaints
• Answer all incoming calls, redirect them when needed
• Systematically filing important company documents
• Service customers over the phone and practice telephone courtesies at all times.
• Practicing quality in all aspects of the job to ensure customer satisfaction.
• Ensure good customer retention by providing excellent and professional services.
• Consistently cross-sell and upsell the company’s financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

• Interested candidates should possess relevant qualifications and work experience.
• Solid phone selling with excellent oral communication, interpersonal and active listening skills.
• Ready to work six days a week
• Must be ready to work late
• Acceptable level of written English.
• Highly motivated, matured and committed individual.
• Resourceful, proactive and able to work independently to produce high-quality technical or professional work.
• Getting results through personal proficiency.
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Fast learner and able to adopt stressful environment and fast moving work atmosphere.
• High level of numeracy.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.