Customer Service Officers at Tempkers Limited Full Time

Job Title: Customer Service Officer

Location: Abuja (FCT)

Job Description

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• At least 2 years working experience as customer service officer.
• Ability to stay calm when customers are stressed or upset.
• Computer literate.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices.

Application Closing Date
31st January, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.