Lead, Business Development – Switching (Non-Card) at Interswitch Group Full Time

Job Title: Lead, Business Development – Switching (Non-Card)

Location: Nigeria
Department: Purepay – Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities

• Business Development
• Provides excellent customer-focused business management activities for designated customers and products
• Develops and maintains strong relationships with key customers utilising products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Assists to produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit/ subordinates
• Monitors activities of the team to ensure sales and service targets are achieved
• Analyse sales performance results and develops tactical initiatives to bridge identified gaps
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (for example, use of CRM etc)
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Product Management
• Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
• Develops business value propositions for processing solutions offered by Interswitch
• Grows the business into new customer and new market segments as per the strategy of the Company
• Use set Key Performance Indicators to track processing Business performance in review and market share
• Create new products and drive it’s development, deployment and adoption
• Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
• Produces business case documents for new product or service offerings development Conduct product training sessions for internal and external customers
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Supports preparation of financial statements and forecasts
• Market research
• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations
• Account Management
• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers
• Competitor Analysis
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organizes quarterly review of the competitor analysis Operational/ Admin Responsibilities.

Requirements

• First Degree in any relevant field/discipline
• Professional Qualifications like Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
• Minimum of 5 years’ experience in relevant field.

Application Closing Date
24th November, 2021.