Secretariat/Administrative office
Desk Officer – Issuing Dispute Management at First Bank of Nigeria Limited Full Time
This is to inform all interested persons that First Bank of Nigeria Limited is recruiting into the below mentioned position, and by this notice, all interested persons are expected to apply asap.
Job Title: Desk Officer – Issuing Dispute Management
Job Identification: 353
Location: Lagos
Job Description
- Carry out prompt resolution of dispute and customers’ complaints on dispense errors
- Monitor assigned complaints across digital channels are resolved within TAT
- Ensure all issues logged on CRM are closed considering the SLA with the customers.
- Ensure resolution of all second level electronic transaction complaints in the bank.
- Generate, collate and process issuing transactions files on daily basis for claims processed on behalf of the bank’s customers on Mastercard.
- Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
- Ensure timely and proper resolution of customer’s complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB and MOBILE).
- Processing chargebacks on claims
Requirements
Education:
- Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline
Experience:
- Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files.
- Analytical skills and willingness to learn is key recruitment criteria.
Application Closing Date
16th November, 2021.
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