Team Manager at Tek Experts Full Time

Job Title: Team Manager

Ref #: 245290
Location: Lagos, Nigeria

Summary

• Are you looking to expand your career in IT leadership in a rapidly growing company?
• Do you want to be responsible for delivering extraordinary customer support?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests

About the Role

• As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.
• You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team.
• Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

What You Will Be Doing

• Manage team to deliver exceptional customer service across technical lines.
• Training and coaching team members to support their personal development.
• Act as a primary escalation point for operational issues in the team.
• Supports the team to ensure Tek Experts meets the goals and expectations of our customers.
• Participates in reviewing processes and workflow to diagnose areas for improvement.
• Proactively proposes improvement plans where gaps are noticed.

What You Will Need

• Demonstrable experience leading a support team of at least 20 team members
• Strong organizational, planning, leadership and management skills with a confident and professional manner.
• Strong English communication skills with excellent presentation skills.
• Excellent soft skills, including conflict resolution, influence and negotiation skills.
• Critical thinker and ability to make decisions.
• Ability to work under pressure in a highly targeted environment.
• Committed to self-development and the development of others.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family

Application Closing Date
Not Specified.

Note: Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.