Graduate Customer Service Officer at Dominion Consulting Full Time

Job Title: Graduate Customer Service Officer

Location: Ogba and its Environs
Employment type: Full time

Job Description
As a Customer Service Officer, you will need to:

• Provide help to customers using organization’s products or services
• Communicate courteously with customers by telephone, email, letter and face-to-face
• Investigate and solve customers’ problems
• Handle customer complaints or any major incidents
• Keep accurate records of discussions or correspondence with customers
• Analyze statistics or other data to determine the level of customer service the organization is providing
• Produce written information for customers, often involving the use of computer packages and software
• Write reports and analyze the customer service that the organization provides
• Develop feedback or complaints procedures for customers to use
• Improve customer service procedures, policies and standards for the organization
• Meet with other managers to discuss possible improvements to customer service
• Learn about the organization’s products or services and keep up to date with changes
• Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Requirements

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

Application Closing Date
21st September, 2021.

How to Apply
Interested and qualified candidates should forward their CV in PDF format to: [email protected].ng using the Job Title as the subject of the mail.

Note: Qualified and shortlisted candidates will be contacted for interview via email and SMS text and must be available to resume 2nd October, 2021.