Operations Associate at Mkobo Microfinance Bank Limited Full Time

Job Title: Operations Associate

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com.
• Our goal is to help hard-working people grow their wealth by making it easy for them to Earn, Save, Spend and Invest their hard-earned money.
• To this end, we are recruiting an Operations Associate who shall have the responsibility to oversee the day-to-day business operations for the business.
• The ideal candidate will have had some hands-on experience working within a Commercial or Microfinance or Fintech within the Operations team.
• This role will assist in the setup/implementation of banking operations and the policies required to support the launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.
• Ensure all operations team functions are carried out in accordance with laid down procedures & policies in the manuals and SOPs.
• Ensure that all customer support requests are assigned and attended to within the SLA
• Provide prompt, error-free and quality customer service.
• Respond to customer enquiries promptly through all channels
• Processing of savings, Fixed deposit, and other customer applications/requests
• Manage customer complaints through an effective customer complaints resolutions process.
• Develop strategies to minimize customer complaints and suggest ways of managing the perception of the Company.
• Providing business and operational support to all departments
• Define, measure, monitor, and report on operations KPI and metrics on a weekly and monthly basis
• Liaise with 3rd party IT vendors for the support and maintenance of systems.
• Any other corporate administrative duties may be required from time to time.

Qualifications / Skills Required

• Interested candidates should possess a Master’s Degree with 2 – 4 years of work experience.
• Understanding of operational control methodologies in Microfinance banks.
• Excellent skills in impact analysis and measurement.
• Proficient English skills in writing and speaking.
• Excellent critical thinking and solution-oriented, self-starter results-oriented person.
• Strong planning, organizational and time management abilities
• High-level influencing and interpersonal skills
• Relationship building, negotiation, problem-solving and troubleshooting.

Application Closing Date
23rd September, 2021.