Receptionist at SME Growth Hub Full Time

Job Title: Receptionist

Location: Victoria Island, Lagos
Employment Type: Full-time

General Description

• The Restaurant Receptionist is responsible for providing a friendly, welcoming, and efficient service to all guests, in line with the GAIA AFRICA’s vision and values on customer satisfaction.
• The main purposes of the restaurant reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain smooth booking service.

Main Tasks and Responsibilities

• To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in an effective, courteous, and timely manner.
• To assist in dealing with customer complaints in, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in always keeping the reception area clean and tidy.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that table bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To undertake all training as required (e.g., first aid, health and safety, customer service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Requirements

• Candidates should possess a Bachelor’s Degree / HND qualification.
• 2 – 4 years work experience.
• Gender Preference: female.

Skills and Experience Required:

• A friendly and welcoming approach
• High standards of dress and presentation
• The ability to work unsupervised
• Excellent interpersonal skills, including a pleasant and excellent telephone etiquette
• Good administrative skills and the ability to use email and booking systems
• Skills and Experience (Desirable)
• Previous customer service experience
• Previous experience in hospitality.

Salary
N70,000 – N80,000 Monthly.

Application Closing Date
10th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Receptionist” as the subject of the mail.