Executive Housekeeper at JohnWood Hotel by Bolton Full Time

Job Title: Executive Housekeeper

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and Laundry. Directs and works with employees to ensure guestrooms, public space and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Major Responsibilities

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Inventories stock to ensure adequate supplies.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs).
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry

Job Specification:

• Integrity and Loyalty
• Business acumen
• Enegetic
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• People Management Skills
• Development of subordinates
• High Level of Intelligence
• Computer literate
• Display positive energy and enthusiasm.

Application Closing Date
28th August, 2021.