PRO/Communications Officer
Customer Service Representative at SIMS Nigeria Limited Full Time
This is to inform all interested persons that SIMS Nigeria Limited is recruiting into the below mentioned position, and by this notice, all interested persons are expected to apply asap.
Job Title: Customer Service Representative
Location: Ondo
Employment Type: Full-time
Core Responsibilities
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
- Forward all Job Card and faulty products to the service centre supervisor.
- Preparation of defective parts failure report(Panel, PCB & Compressor )
- Preparation of daily work report.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for happy calls to customers and dealers.
- Responsible for spare part request in line with job card details.
- Responsible for job completion feedback to the customer.
Requirements
- Candidates should possess a Bachelor’s Degree or equivalent
- Minimum of 2 years experience in a similar role.
- Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint
Application Closing Date
31st August, 2021.
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