Call Center Agent at Greenlife Oasis Full Time

Location: Maryland, Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned.

Requirements

• Minimum of OND qualification
• Proficient in relevant computer applications
• 1 – 3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately.

Salary
N80,000 – N120,000 Monthly.

Application Closing Date
30th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.