Experienced Event Manager at Philban Consulting Full Time

Job Title: Experienced Event Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.
• This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales.
• Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
• Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.
• Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Education and Experience

• B.Sc or HND from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Hospitality experience required
• 2 years minimum Experience as an Event Manager in the field Hotel and Management/ Hospitality or any related major.

Key Requirements:

• Must be Hospitality Experienced.
• Must be Experienced in the use of sales and catering software and Opera.
• Must possess problems solving skills to suggest alternatives to previous arrangements if necessary.
• Must possess Leadership Skills
• Must be able to identify operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Must be able to Manage customer budgets to maximize revenue and meet customer needs.
• Must be able to Oversee customer experiences from file turnover through the post event phase.
• Must be able to Conducts pre- and post-event meetings as required to review/communicate group needs and Feedback.
• Must be ready to Adhere to all standards, policies, and procedures.
• Must have Celebrating Spirit to commend successes and publicly recognizes the contributions of team members.
• Must possess Customer Service Skills in handling Customer Problems, Complaints, following up with them and Satisfying them.
• Must be ready to Up-sell products and services throughout the event process.
• Must be ready to Participate in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Must be able to Manage revenue and profitability associated with events.
• Must be able to Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Must be able to Review billing and payments with clients.
• Must be ready to Make presence known to customer at all times during entire event process.
• Must be able to Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details.

Application Closing Date
31st August, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.