Service Engineer at Ascentech Services Limited Full Time

Job Title: Service Engineer

Location: Nigeria

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Adhering to regulatory requirements

Requirements

• Bachelor’s Degree, Electrical Engineering, Electrical Engineering Technology or any other related field
• Must be fluent in French and English
• Minimum of 5 years’ working experience in servicing XRF, XRD and OES instruments.
• Experience in similar industry is preferred.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Will be required to travel across countries the French speaking countries in Africa.

Application Closing Date
10th August, 2021.

How to Apply
Interested and qualified candidates should kindly send their CV to: [email protected] with the job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.