Customer Service Manager at Getfit Technologies Limited Full Time

Job Title: Customer Service Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports.
• Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission Control resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.

Requirements

• BS degree in Business Administration or related field
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Proven working experience as a customer service manager for smart phone
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English Customer service orientation

Application Closing Date
26th June, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.