Head of Operations at Alan & Grant Full Time

Job Title:  Head of Operations

Zip / Postal Code: 100001
Location: Lagos
Type: Full time

Job Details

• The job holder will support key administrative and services related activities, and interface across multiple departments. He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, designing policies, overseeing customer service and implementing technology solutions and will play a key role towards the growth of the department.

Duties and Responsibilities

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures.
• Develop processes for receiving product, equipment utilization, inventory management and shipping
• Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans
• Implement production, productivity, quality and customer-service standards, resolve problems, complete audits and identify trends
• Identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Collate finance related data and disseminate to team to enable the completion of related tasks
• Maintain a safe and secure work environment and develop personnel growth opportunities
• Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
• Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
• Improve program and service quality, devise new applications; update procedure and evaluate.

Requirements

• Bachelor’s degree in Business Administration or related field
• Minimum of 5 years experience in similar position
• Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
• Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
• Vendor management experience, and project and program management experience
• Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment

Application Closing Date
Not Specified.