Apply as ICT Technical Assistant at the Norwegian Refugee Council (NRC) Full Time

Job Title: ICT Technical Assistant

Job Identification: 796
Location: Jos, Plateau
Job Category: Information Technology and Systems

Duties and Responsibilities

• Adheres to and supports the implementation of NRC ICT policies and procedures, handbooks and guidelines.
• Ensure I.C.T equipment, hardware, software, and other resources are made available and well maintained
• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
• Sets up and configures general hardware, peripherals, and accounts assigning security level;
• Monitors, operate and maintain a reliable internet and network system (connectivity, assigning access level)
• Implement NRC filing system (electronic files) at country level
• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet)
• Maintain an accurate asset register and ensure all items are properly tagged.
• Ensure proper handover, including signatures for all mobile equipment.
• Ensure proper filing of all documents relative to assets management as per NRC policy (Loss and damage report).
• Ensure quickly and timely response to support request
• Administration, operation, technical support and monitoring of personal computers.
• Troubleshooting of personal computers, in collaboration with other ICT staff.
• Performance of tasks related to scheduled service requests, including equipment replacement,
• Assist in monitoring, operation, and performance of LAN/WAN connectivity, and communication services
• Preparation and release of ICT resources to authorized users as approved
• Training of newly recruited staffs on standards of ICT operations in NRC
• Follow up of pending orders and requisitions,

Qualifications

• Bachelors’ degree in Computer science or Engineering
• 2-3 years’ experience from working as an ICT Assistant in a humanitarian/recovery context preferably with similar organization like NRC
• Documented experience in related to network management and cloud networking (Cisco Meraki network devices)
• Documented results related to the position’s responsibilities
• Previous experience from working in complex and volatile contexts
• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Computer skills (Microsoft Office 365 suite)
• Operational on of Microsoft SharePoint
• Familiar with Cisco Meraki network devices
• Experience in the development and deployment of Solar power systems
• Good operational knowledge of CCTV systems (deployment, maintenance and operations)
• Good operational knowledge of Radio and satellite communications systems (HF/VHF, Iridium and thuraya)
• Good communication skills
• Fluency in English, Hausa is an asset

Personal Qualities:

• Handling an insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Respect to cultural, religious and gender diversity
• Communicating with impact and respect All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

Application Closing Date
10:17 AM; 18th February, 2021.