Apply as Customer Service & Front Desk Personal at International Business Bureau (IBB) Full Time

Job Title: Customer Service / Front Desk Personal

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a reputable, smart and quality customer service/ Front desk personal both male and female respectively.

Customer Service Representative / Front Desk Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
• Answer all client questions and incoming calls
• Redirect phone calls to the appropriate department and take down messages
• Accept all letters and packages, and distribute them to their appropriate departments
• Monitor, organize and forward emails
• Track and order office equipment and supplies
• Maintain records and files
• Oversee the office budget.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor’s Degree, HND, Master’s Degree qualification.
• 1 – 3 years Experience.

Salary
N60,000 – N80,000 / month.

Application Closing Date
15th January, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: While sending in your application put in your phone number boldly where it will be visible in case we need to make a quick contact to you.