Apply as Customer Service Representative at Nicole Sinclair Consulting Full Time

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Deal directly with customers either by telephone, via chat, electronically orface to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle services inquiries
• Provide pricing and delivery information to customers
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our potential services to customer by collecting customers information and analyz ecustomers needs
• Manage large number of incoming calls
• Follow communication procedues and guidelines
• Build sustainable relationship of trust with customers through open and interactive communicationn
• Identify and assess customers need to achieve satisfaction
• Take extra miles to enagage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge and be informed about any change in the company polices
• Impact the company by problem solving and making fustrated customers patronise the company again

Requirements

• Candidates should possess a Bachelor’s degree / HND qualification
• Working experience as customer service representative for 5 – 7 years in a fintetch company
• Proven customer support experience
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure

Salary
N600,000 – N1,200,000 annually.

Application Closing Date
31st January, 2021.