Apply as Customer Relations Officer at Africa Strategy Advisers Full Time

Africa Strategy Advisers – We are a technology enabled consulting partnership firm based in Nigeria with clients across Nigeria providing business development consulting and strategic business re- engineering, helping to build strong, robust businesses in Nigeria.

This is to inform all interested persons that Africa Strategy Advisers is recruiting into the position of Customer Relations Officer, and by this notice, all interested persons are expected to apply asap.

Job Title: Customer Relations Officer

Location: Lagos
Employment Type: Full-time

Job Description

• As a CRM officer, you will be at the very heart of the company’s strategies. You will collaborate with the performance team in order to achieve the company’s objectives & goals.
• You will be joining a friendly team that is motivated in making data-driven decisions with the goal of growing demand and expanding revenue streams.

Duties

• Tracking campaigns’ performances.
• Reporting.
• Planning and delivering CRM strategies for the company to ensure customer retention and loyalty.
• Ensuring that the platform works perfectly across all departments and that it captures all required information at key points in the customer’s life cycle.
• Customer Journey Mapping (CJM) work. These will include customer profiling and analysis.
• Overseeing direct communications with customers through the CRM.
• Monitoring and maximizing customer lifetime value strategies to ensure maximum profitability.

Qualifications

• Bachelor’s Degree qualification
• 1-3 years of experience in a similar role (gambling or e-commerce experience offers a significant advantage). Knowledge of CRM best practices.
• Excellent knowledge of various aspects of digital marketing; Paid Search, PPC, Display, Email, Mobile and so on.
• Certification in CRM & Digital Marketing is a plus.

Application Closing Date
10th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.