Consulting
Apply as Senior Consultant, Customer Experience at KPMG Nigeria Full Time
This is to inform all interested persons that KPMG Nigeria is recruiting into the below mentioned position, and by this notice, all interested persons are expected to apply asap.
Job Title: Senior Consultant, Customer Experience
Location: Victoria Island, Lagos
Employment Type: Full-time
Overview
KPMG is recruiting Senior Consultants to joinherfast-growing Customer Experience team focused on:
- Customer Strategy
- Customer Experience Design
- Design-led Innovation
- Customer Insights & Analytics
- Sales & Marketing Transformation
The Role
Your key responsibilities:
- Support clients on their customer experience and digital transformation journeys
- Help clients define and deliver transformational experiences for their customers and employees that drive innovation
- Support client workshops using collaborative methods such as design thinking and agile methodology
- Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills
- Lead work stream and analysis on engagements and take responsibility for small teams when required
- Contribute to thought leadership and knowledge management
The Person
- 5+ years’ prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms
- Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design
- An understanding of design thinking methodologies and its application to UX/CX
- Experience or qualifications in Agile/Scrum would be a plus
- Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in a team environment
- Very good proficiency in MS Office suite is essential
- Has a 2.1 or a first class from any reputable university
Application Closing Date
6th November, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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