Apply for Customer Success Personnel at RetailPoint Solutions Limited Full Time

RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.

We the RetailPoint Solutions Limited are presently recruiting to fill the vacant position of Customer Success Personnel and by this notice all qualified members of the public are expected to apply as quick as possible

Job Title: Customer Success Personnel

Location: Abuja (FCT)
Job Type: Full Time

Responsibilities

• Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
• Provide technical support services to customers.
• Develop and sustain customer’s loyalty.
• Work with various Team Leads to address customer issues.
• Follow up on customers inquiries.
• Follow up and improve on boarding process on customer projects.
• Manage our Customer Support Channels.
• Liaise with Technical support and sales team to ensure customer’s satisfaction.

Qualifications

• A good Degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university / polytechnic.

Work Experience:

• Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Professional Skills:
The ideal candidate should:

• Must be customer-centric
• Must be IT savvy.
• Must have worked as a managerial staff or team lead
• Have Technical skills
• Be customer friendly
• Proven knowledge of Project Management
• Be creative and innovative
• Have team working skills
• Excellent written and verbal communication.
• Good listening skills.

Application Closing Date
31st October, 2020.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.